Product Owner (Remote), Only W2

Role Overview

Product Owner (Remote) — Only W2 Responsible for the implementation, governance, and enhancement of Customer Journey Analytics (CJA) capabilities, partnering with business stakeholders, analytics teams, and engineering to deliver measurable improvements to customer experiences.

Responsibilities

• Support implementation, governance, and enhancement of Customer Journey Analytics (CJA) capabilities.
• Work with business stakeholders to define measurement requirements, KPIs, and reporting needs for customer journeys.
• Ensure analytics provide visibility into customer behavior, engagement, conversion, and retention metrics.
• Collaborate with data engineering to validate data quality, tracking, and attribution methodologies.
• Enable standardized reporting and performance tracking for Adobe Target and personalized experiences.
• Use journey/behavioral analytics to identify opportunities to improve customer experiences.
• Serve as the primary liaison between business stakeholders, analytics, and engineering teams.
• Facilitate prioritization balancing business value, technical complexity, and resource capacity.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• 4+ years relevant work experience, including 2+ years as a Product Owner.
• Experience in an Agile (Scrum) environment.
• Digital or eCommerce experience.
• Martech experience preferred; familiarity with Adobe Journey Optimizer preferred.
• Experience with tools such as Jira, Confluence, Figma, and SharePoint.
• Agile leadership experience: facilitate ceremonies, manage backlog, develop release plans, and write user stories.
• Strong domain knowledge to support backlog development and unblock issues.
• Strong cross-functional collaboration (design, product, technology).
• Excellent communication skills to influence stakeholders and align decisions.
• Problem-solving mindset and ability to lead to solutions.
• Experimental mindset to drive innovation.

Preferred Qualifications

• Experience implementing/optimizing personalization with Adobe Experience Platform.
• Familiarity with Customer Data Platforms (CDPs) and data segmentation strategies.