Product Owner

Role Overview

Join Liberty Mutual Insurance’s Personal Lines digital servicing team as a Product Owner. You will own and evolve high-impact customer servicing capabilities across rate, renewal, and cancellation journeys, including real-time guidance, recommendations, and the service framework that connects servicing tools to enterprise experiences.

Why This Role Matters

• Business-critical scope: Influence retention, customer conversations, and policy outcomes.
• Strategic platform impact: Shape foundational servicing capabilities used by employees, independent agents, and partners.
• Intelligent servicing: Scale recommendations, contextual guidance, and next-best-action capabilities.
• Cross-functional collaboration: Work with service, distribution, analytics, data science, UX, architecture, engineering, telephony, claims, and peer product teams.

Responsibilities

• Define and communicate product vision, roadmap, and priorities aligned with business and enterprise goals.
• Own and prioritize a complex backlog tied to measurable business outcomes.
• Partner with analytics, data science, UX, engineering, architecture, and business stakeholders to deliver scalable solutions.
• Use data and product health metrics to identify opportunities, measure impact, and guide decisions.
• Lead stakeholder alignment, manage dependencies, and communicate trade-offs across teams and portfolios.

What You’ll Own

• Rate, Renewal & Cancellation Journeys: Lead key customer conversation experiences with intelligent recommendations, contextual knowledge, retention tools, and performance-driving capabilities.
• Real-Time Guidance: Define how leads, upsell opportunities, retention tactics, and other recommendations are surfaced in servicing workflows.
• Service Framework: Manage capabilities for a consistent, scalable, and secure servicing experience, including platform integrations, authentication/authorization, and audit controls.

Requirements

• Advanced knowledge of Agile development methodologies (typically via bachelor’s degree).
• 7 years in business/technology/consulting, with 5–7 years direct experience with Agile teams.
• Strong business expertise to set priorities and understand value impacts.
• Proven ability to build stakeholder relationships and influence across organizational boundaries.
• Experience leading varied audiences through complex ideas, issues, and designs.
• Experience with Agile practices; comfortable making decisions under uncertainty.
• Strong written and verbal communication.
• Knowledge of the insurance industry is preferred.

Nice-to-Haves

• Master’s degree preferred.
• Insurance servicing platform / modernization experience preferred.
• Knowledge of relevant insurance products and portfolios preferred.
• Experimental mindset to drive innovation in uncertainty.