About the role

Role Overview

Lead the evolution of underwriting and rating platforms for Personal Lines. This Product Owner/Product Manager role combines product management with business analysis and insurance domain expertise, partnering with underwriting and technology teams to deliver scalable, high-impact solutions.

Responsibilities

Product Strategy & Roadmap

Define and maintain the product vision, strategy, and roadmap for underwriting and rating platforms
Partner with underwriting leadership and business stakeholders to align product direction to organizational goals
Identify opportunities to improve underwriting workflows and rating accuracy, increasing business value and ROI
Balance competing priorities to maximize product impact

Requirements & Business Analysis

Elicit, analyze, and document business and system requirements for new initiatives/enhancements
Translate needs into user stories, process flows, and functional requirements
Define acceptance criteria to align expectations with delivered solutions
Establish requirements management and documentation best practices

Backlog & Agile Delivery

Own and prioritize the product backlog using business value, data insights, and technical considerations
Collaborate with Agile teams to ensure stories are well-defined and ready for development
Lead/support Agile ceremonies (e.g., PI planning, sprint planning, backlog refinement, retrospectives)
Track progress, manage risks, and ensure timely delivery of high-quality features

Cross-Functional Collaboration

Serve as primary liaison between business stakeholders, underwriting teams, and delivery teams
Facilitate workshops to gather input, drive consensus, and resolve issues
Partner with architects and engineers for scalable and enterprise-aligned solutions
Communicate priorities, updates, and risks to stakeholders and leadership

Quality & Validation

Ensure solutions meet business needs via validation and acceptance testing
Support User Acceptance Testing (UAT)
Refine requirements and solutions based on feedback and outcomes

Continuous Improvement

Apply Lean, Six Sigma, or similar methodologies to improve process efficiency
Identify and implement improvements to underwriting processes, systems, and UX
Promote Agile and continuous improvement practices

Requirements

5–7+ years experience in Product Management, Business Analysis, or related roles (preferably insurance technology)
Strong understanding of insurance underwriting, rating methodologies, and policy lifecycle
Experience delivering in Agile frameworks: Scrum, SAFe, Kanban
Proficiency with Azure DevOps and Jira, plus Confluence (and tools like Visio)
Ability to translate business needs into product requirements and deliver end-to-end
Familiarity with integrations, APIs, and data flows
Demonstrated process improvement experience (Lean/Six Sigma)
Strong communication, stakeholder management, and facilitation skills

Preferred

P&C commercial lines experience (Property, Casualty, Specialty)
Exposure to rating platforms (e.g., Guidewire, Ratabase, or similar)
Familiarity with underwriting workbenches or submission systems

Certifications (Preferred/Noted)

Agile: CSM, PMI-ACP, or SAFe
Business Analysis: CBAP
Lean Six Sigma: Green Belt or higher

About DUAL North America

DUAL North America is a company operating in the insurance technology space, focused on delivering and evolving underwriting and rating platforms for Personal Lines. The role emphasizes product strategy and execution for scalable, high-impact solutions, indicating strong involvement in insurance workflows, business analysis, and technology delivery.

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