About the role

Role Overview

The Product Owner (PO) is the voice of the customer and the steward of product value within Agile delivery teams. In a SAFe environment, the PO owns backlog direction to ensure delivery aligns with business goals, user needs, and technical feasibility.

Responsibilities

Own and manage the product backlog: ensure clarity, prioritization, and alignment with strategic goals
Collaborate with stakeholders to define features, user stories, and acceptance criteria
Participate in PI planning and Lean-Agile events to guide delivery and collect feedback
Analyze product usage data and customer feedback to inform backlog decisions
Serve as the primary liaison between business stakeholders and Agile teams
Ensure traceability between business objectives, product features, and technical delivery
Support the development of dashboards and reports to visualize product performance and impact
Proactively identify opportunities for product improvement and innovation

Requirements

3–5 years of experience
Ability to translate business needs into actionable user stories and acceptance criteria
Backlog grooming and prioritization, including prioritization frameworks (e.g., WSJF) and sprint planning
Foundational familiarity with system architecture and integration points
Competence interpreting data trends to support evidence-based product decisions
Understanding of SAFe ceremonies and PI planning processes
SAFe Product Owner/Product Manager (POPM) certification required
Bachelor’s degree (minimum)

Preferred Qualifications

Agile certification (e.g., CSPO or SAFe POPM)
5+ years in product ownership / Agile product management
Strong knowledge of Agile frameworks (Scrum, SAFe, Kanban)
Experience with Jira and/or Azure DevOps
Strong communication and stakeholder management skills
Familiarity with APIs, data models, and system integration

Success Metrics (Included in Posting)

Maintain high sprint execution (e.g., ~90% sprint completion)
Meet KPI targets such as feature adoption, CSAT, and NPS
Backlog health targets (e.g., <10% items older than 3 sprints)
Stakeholder reviews/demos each sprint (e.g., 100% with feedback)
Reduce carryover (e.g., <15% stories rolled over per sprint)

About Concorde, Inc

Concorde, Inc is a provider of employment screening and health services, including drug and alcohol testing, background screening, and occupational health services. It also offers integrated fleet management services for transportation compliance in state and federal contexts. The company emphasizes technology and a remote-centric work environment.

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