About the role

Role Overview

As a Product Owner at Celink, you will define product vision and guide Agile delivery while balancing feature development with production support needs. You’ll work closely with Engineering, QA, and Operations to ensure the product meets user and business expectations and that issues are investigated and resolved effectively.

Responsibilities

Define product vision and roadmap, balancing new feature delivery with ongoing production support.
Own and prioritize the product backlog by evaluating value, cost-benefit, risk, and ROI.
Serve as the primary escalation point for production support:
- Review and triage tickets related to product functionality, data issues, and system behavior.
Perform data analysis and database querying (e.g., SQL) to investigate defects and validate reported issues.
Collaborate with Engineering, QA, and Operations to distinguish between data issues, configuration gaps, defects, and enhancement requests.
Translate support findings into actionable backlog items with clear acceptance criteria and data validation requirements.
Lead Agile execution by managing backlog refinement, iteration planning, user story elaboration, and release planning.
Provide clear vision and direction to Agile teams and stakeholders; remove impediments to meet sprint and release goals.
Identify recurring support trends and partner with stakeholders to improve long-term product, processes, and data quality.
Drive problem resolution and ensure lessons learned are incorporated into future delivery.
Communicate progress, risks, dependencies, and next steps to Sponsors, Business Owners, and Executive Management.

Qualifications

5+ years experience as a Product Owner, Business Analyst, or similar role supporting enterprise software applications.
Hands-on experience with production support, including reviewing and triaging support tickets and working with technical teams.
Strong SQL skills for data analysis, issue validation, and root-cause analysis.
Experience creating data mapping, data validation, and reconciliation requirements.
5+ years experience with loan servicing and/or mortgage systems.
Experience supporting financial services platforms (preferred).
Experience with post-release support, defect management, and operational stabilization.

Nice-to-Haves

Domain experience in reverse mortgage or financial services platform operations.
Proven track record stabilizing production and improving data quality through iterative delivery.

About Celink

Celink is a servicing-focused organization that supports clients, borrowers, and the reverse mortgage industry. The company emphasizes mission-driven work, innovation, thoughtful problem-solving, and continuous growth within a fast-moving environment.