Product Owner

About the role

Join Amplify, a leading education technology company, as a Technical Product Owner. In this role, you will optimize and mature our use of Salesforce and Gainsight to improve business operations and enhance organizational capabilities. You will lead the product roadmap for Gainsight, drive enterprise technology initiatives, and collaborate cross-functionally with various teams. This position offers full benefits, opportunities for inspiration, and tuition reimbursement. Key missions: Optimizing and maturing the use of Salesforce and Gainsight to improve business operations and enhance organizational capabilities.. Leading the product roadmap for Gainsight, advancing the platform toward a predictive maturity model that includes automated journeys and churn risk forecasting.. Collaborating with cross-functional teams to define and prioritize product vision, strategy, and roadmap, and managing and prioritizing the backlog within an Agile/Scrum framework. Profile: - 5+ years of experience as a Business Analyst or Product Owner - Bachelor’s degree in Information Systems, IT, Computer Science, Business, or a related field - Proven experience working in Agile development environments - Ability to operate effectively across business units in a fast-paced, dynamic environment - Experience with Salesforce - Experience with Customer Success platforms (preferably Gainsight) - Demonstrated ability to manage multiple projects independently with strong analytical and problem-solving skills - Strong written and verbal communication skills across diverse stakeholders (technical and non-technical) - Experience with digital product licensing and entitlement processes - Experience in K-12 education (public or private) - Relevant certifications (e.g., PMP, CAPM, CSPO, PSPO, PMI-ACP, Salesforce Certified Platform Administrator, Gainsight Administrator certifications) - Familiarity with Customer Success operations, including product adoption, risk management, and renewal/retention tracking