About the role

Role: Product Owner

Under the direction of the Director, Product Management, the Product Owner is the product operations backbone for the portfolio—owning tactical delivery, backlog execution, escalation triage, and agile ceremonies for assigned product areas.

Responsibilities

Product Operations & Escalation Management

Triage escalations from Customer Operations for assigned products:
- Reproduce issues, validate severity, and classify the resolution path (break/fix, configuration, education, or enhancement).
Drive break/fix escalations to Engineering with clear reproduction steps, severity, customer impact, and business context.
Track escalations to resolution and communicate status back to Customer Operations.
Identify recurring issue patterns and convert them into backlog items, knowledge base articles, or process fixes.

Backlog Ownership & Sprint Execution

Own and maintain the product backlog for assigned products, including:
- User stories, acceptance criteria, and sprint-level prioritization.
Run agile ceremonies with Engineering squads (sprint planning, scrum, grooming, and review).
Clarify requirements in real time.
Validate delivered increments against acceptance criteria before release, including UAT and coordination of release mechanics.

Cross-Functional Product Expertise

Develop deep expertise in assigned products and act as a trusted resource for Sales, Marketing, Customer Operations, and Engineering.
Maintain/enable product knowledge by supporting questions through a knowledge base.

Framework / Scope

Align to the Pragmatic Product Management framework:
- The Product Owner focuses on tactical execution, backlog ownership, operational triage, and delivery.
- Portfolio strategy, positioning, and cross-product priority decisions remain with the Director, Product Management.
Decide sequencing within epics; Director decides across epics and products.

Requirements

Product Ownership experience with strong backlog ownership and agile execution.
Experience triaging customer escalations and partnering with engineering on break/fix and enhancements.

Nice-to-haves

Familiarity with Pragmatic Product Management (or similar) execution-focused product frameworks.
Experience supporting cross-functional stakeholders (Sales/Marketing/Customer Operations) with product knowledge.

About Activated Insights

Activated Insights is a SaaS company serving the post-acute and long-term care market. Its technology, surveys, and training solutions are used across thousands of care sites in North America to support employee engagement, education, resident/patient satisfaction surveys, and reputation management.

Tags