Product Owner (Acqueon Dialer and Call Center Platform)- R01550947

Role Overview

Brillio is looking for a Product Owner for the Acqueon Dialer and Call Center Platform. As a consultant within the vertical team, you will define clients’ digital strategy and execution roadmap, lead product vision and delivery for dialer management and customer engagement solutions, and ensure seamless integrations across contact center technologies.

Responsibilities

• Own the product lifecycle for Acqueon-based solutions (ideation to delivery).
• Collaborate with stakeholders/clients/product managers to define scope and refine requirements.
• Write detailed user stories with acceptance criteria, technical constraints, and user personas.
• Lead Agile ceremonies: sprint planning, backlog grooming, and retrospectives.
• Serve as subject matter expert (SME) for Acqueon and related contact center technologies.
• Define and maintain product roadmaps and drive Program Increment (PI) objectives.
• Analyze product metrics and customer feedback to drive continuous improvement.
• Ensure alignment between business goals and technical implementation.
• Manage risks, dependencies, and trade-offs across multiple delivery streams.
• Advocate for user experience and operational efficiency in product design.

Required Qualifications

• 7+ years as a Product Owner in Agile/Scrum environments.
• 2+ years hands-on experience with Acqueon dialer and campaign management tools.
• Strong knowledge of contact center ecosystems including Twilio, IVR, and chatbots.
• Proven ability to manage complex integrations and cross-functional teams.
• Strong communication and stakeholder management skills.
• Experience with Jira, Confluence, and analytics platforms.

Nice-to-Haves / Expectations

• Deep expertise in Acqueon platform and contact center technologies.
• Ability to define digital strategy and execution roadmap for client needs.