About the role

Product Operations Manager (Full Remote)

Role overview

Own the end-to-end loop of capturing customer feedback, transforming it into structured insights, and enabling engineering and product teams to ship improvements quickly. You’ll build AI-powered workflows and collaborate with Product Management to prioritize customer-facing work based on evidence and impact.

Key missions

Capture and structure customer feedback from multiple sources, ensuring it is prioritized and actionable for engineering teams.
Build and tune AI-powered pipelines to enrich, tag, cluster, and summarize unstructured feedback into trackable work.
Partner with Product Management to rank work by customer impact, bringing evidence and insights into the prioritization process.

Requirements / profile

Passion for philanthropy and technology.
Strong curiosity and relationship-building; provides and welcomes candid feedback.
Ability to create structure from ambiguity and ship a v1 quickly (weeks, not quarters).
Writes well and can translate messy customer stories into engineer-ready work without losing context.
Technically credible in debugging and automation (e.g., understanding logs, writing automation rather than only configuring tools).
Treats the feedback loop as a product with users and metrics, continuously improving it.
Ownership mindset: identifies what needs to happen and drives execution.
Comfortable working across functions (trusted by CX, G2M, and Engineering).
Experience building AI-enabled workflows, including writing/testing prompts and shipping usable outputs.

Nice to have

Fundraising technology experience, nonprofit CRM experience, or nonprofit-sector domain knowledge.
Feedback tooling experience; familiarity with Linear.
Program management / systems background and operational instincts.
Real customer empathy and willingness to dig into details.
Built prompt/agent workflows; informed opinions on what agents vs. humans should own.

Experience

5+ years working at the intersection of customers, product, and technology.

About Virtuous

Virtuous operates in the philanthropy and nonprofit technology space, building products and solutions that help organizations and teams engage and serve donors and communities more effectively. The role focuses on improving product operations by turning customer feedback into prioritized, actionable engineering work.

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