Product Operations Manager - Scrum (Remote)

Role Overview

As a Product Operations Manager – Scrum, you will facilitate and coach multiple Agile teams. You’ll remove impediments, protect team focus, standardize Scrum practices across teams, and provide metrics-based reporting to leadership. You may also help facilitate scaled Agile events (e.g., PI Planning) in organizations using frameworks such as SAFe.

Responsibilities

Scrum Facilitation & Team Coaching

• Facilitate core Scrum events: sprint planning, daily stand-ups, sprint review, retrospective.
• Protect teams from outside interference and resolve impediments quickly.
• Coach teams and Product Owners on Agile practices: backlog creation, story slicing, definition of ready/done.
• Assess Scrum maturity and coach toward higher maturity at a sustainable pace.
• Mentor less experienced Scrum Masters.

Multi-Team & Program-Level Facilitation

• Support program-level ceremonies such as PI Planning, Scrum of Scrums, and cross-team synchronization.
• Identify, track, and resolve cross-team dependencies and conflicts before they block delivery.
• Standardize Scrum practices and reporting across teams while maintaining team-level autonomy.

Metrics, Reporting & Continuous Improvement

• Track and report metrics including velocity, cycle time, predictability, and defect rates.
• Use Jira and Confluence (and AI-assisted tools where available) to reduce manual reporting and improve backlog hygiene.
• Ensure action items from retrospectives and Inspect & Adapt are tracked to completion.
• Maintain transparency with accurate, visible Scrum artifacts and dashboards.

Stakeholder & Organizational Leadership

• Serve as a primary process/delivery point of contact between Scrum teams, Product Management, engineering leadership, and other departments.
• Communicate risks and blockers clearly using regular, metrics-based updates.
• Advocate for Agile values and principles across the organization.
• Partner with Product Management to balance feature delivery, technical debt, and quality.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years experience as a Scrum Master or in an Agile facilitation role, including supporting multiple teams simultaneously.
• CSM (Certified ScrumMaster) or similar credential (text cut off; certification is required).

Nice-to-Haves

• Experience with scaled Agile frameworks such as SAFe and program-level events (e.g., PI Planning).
• Comfort using AI-assisted tools to streamline reporting and administrative overhead.