Product Manager

Role Overview

Senior ServiceNow Product Manager (Corp-Corp)

Location: Remote (Anywhere in USA)

Responsibilities

• Stakeholder management: Engage business leaders, IT teams, and end-users to understand needs and translate them into ServiceNow requirements.
• Strategic alignment: Ensure ServiceNow solutions align to business objectives and deliver measurable value.
• Change management: Lead organizational change initiatives for ServiceNow adoption and enhancements.
• Communication: Clearly bridge technical and business teams through strong written and verbal communication.

ServiceNow Product / Platform Scope

• IT Service Management (ITSM): Incident, problem, change, and request management.
• IT Asset Management (ITAM): Asset lifecycle, compliance, and cost optimization.
• IT Operations Management (ITOM): Service mapping, event management, and operational intelligence.
• Integrated/Third Party Risk Management (IRM/TPRM): Risk assessments, policy management, and compliance automation.
• Employee Center: Configure and optimize the portal for employee self-service, AI-driven search, targeted campaigns, and integrate IT/HR services.
• Workflow automation: Identify and drive automation opportunities across modules.
• Integrations: Understand ServiceNow integrations with enterprise systems via APIs and data flows.

Technical & Analytical Responsibilities

• Data analysis: Use ServiceNow analytics and reporting to drive continuous improvement.
• Requirements gathering: Translate business needs into technical requirements for development teams.
• Solution evaluation: Assess new ServiceNow features/releases for business impact.
• Governance & compliance: Familiarity with GRC/IRM for regulatory compliance and risk mitigation.
• Security awareness: Understand ServiceNow security operations and data privacy best practices.

Delivery & Project Management

• Coordinate ServiceNow projects using Agile/Scrum and Waterfall.
• Ensure high-quality, consistent delivery of IT services via ServiceNow.

Requirements / Nice-to-Haves

• ServiceNow product/module expertise, especially across ITSM/ITAM/ITOM and risk management.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (for relevant modules).
• ITIL Foundation certification.