Product Manager - Workforce Management
Assembled
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About the role
Role Overview
As a Product Manager for Workforce Management at Assembled, you’ll articulate key customer problems and turn strategy into product execution. You’ll work closely with support teams and prospects to refine the roadmap and deliver a product customers love—helping grow the business while improving real-world support operations.
Responsibilities
- Discover customer needs: Partner with prospects and customers through research, interviews, and analysis of feedback and usage data.
- Deliver solutions: Collaborate with engineering and design to define requirements, prioritize features, and remove blockers.
- Drive the roadmap: Evangelize the product vision and strategy to internal and external stakeholders, explaining the “why” behind decisions.
- Experiment and validate: Foster a culture of experimentation; define ways to test and validate features/strategies and measure impact and adoption.
- Own product outcomes: Track key metrics, report insights to leadership and cross-functional teams, and craft strategies to drive adoption and value.
- Maintain high product quality: Uphold strong standards for usability, visual design, and fit for complex workforce workflows.
- Lead in ambiguity: Help shape the product function and culture in a fast-changing, high-growth environment.
Requirements
- 3+ years of product management experience in fast-growing tech environments.
- Collaborative, partnership-driven style with a track record of building trust.
Nice to Have
- Enterprise SaaS experience strongly preferred.
Location / Work Style
- Anywhere in the world (role location not further constrained).
About Assembled
Assembled builds infrastructure for exceptional customer support, helping companies deliver faster, better service at scale. Its products include workforce management, BPO collaboration, and AI-powered issue resolution, uniting in-house, outsourced, and AI agents in a single operating system. Backed by major investors, Assembled is focused on solving modern support operations challenges.
Scraped 4/1/2026