Product Manager

Role Overview

As a Product Manager on Trusted Health’s Works (SaaS) team, you’ll own a significant product area within one of the core products: OnDemand, Scheduling, or VMS. You’ll drive product definition, build customer relationships, and ship products that meaningfully impact both client organizations and clinician users.

Responsibilities

• Product Management Expertise

  • Own a product domain: target users/customers, core functionality, and strategic positioning.
  • Take a “forward deployed” approach by working directly with Works customers to solve problems and build innovative solutions.
  • Leverage AI to create functional first iterations of features and workflows.
  • Use data tools to understand product usage and provide actionable insights.
  • Stay current on industry trends, competitive landscapes, and relevant healthcare workforce domain knowledge.
  • Develop domain knowledge across the business (marketing, sales, finance, services, legal).
  • Own and communicate the product roadmap for your domain.
  • Deliver demos, train users, and respond to customer inquiries.

• Product Discovery and Development

  • Identify product risks and differentiation opportunities using qualitative and quantitative methods.
  • Partner with engineers and product marketing to support delivery and ensure smooth implementation.
  • Continuously optimize and refine the product post-launch using data-driven techniques.

• Team Collaboration and Stakeholder Management

  • Collaborate closely with developers and designers, ensuring early involvement and alignment.
  • Build trust with cross-functional stakeholders and evangelize the product vision and strategy.

• Leadership and Communication

  • Influence and motivate stakeholders and teams without direct authority, including in high-pressure situations.
  • Communicate clearly with senior leadership through frontline teams.

Requirements (as stated/visible)

• Strong ownership and accountability; proactive and standards-driven.
• Ability to work with speed and accuracy; prioritize effectively and escalate complex issues appropriately.
• Strong problem-solving skills (mentions using frameworks such as root cause analysis).