Product Manager - Technical Foundation

Role Overview

The Product Manager – Technical Foundation serves as the connective tissue between CentralReach’s shared services (ETL, DBA, DevOps, infrastructure) and product development teams. This high-leverage role focuses on enabling technical teams, validating and prioritizing platform work, and ensuring clear cross-team communication in a highly regulated healthcare technology environment.

Key Responsibilities

• Cross-Team Alignment: Partner with shared services (ETL, DBA) to understand priorities and ensure product teams have visibility into impactful changes.
• Backlog Stewardship: Validate and prioritize platform-related work using business and customer impact.
• Stakeholder Communication: Act as the communication hub by translating technical efforts into business value and keeping engineering and product aligned.
• Release Planning: Identify dependencies and risks across teams to support proactive, low-conflict releases.
• Process Improvement: Establish recurring communication patterns, dependency reviews, and retrospectives to surface issues earlier.
• Risk & Dependency Management: Detect timing conflicts and cross-service impacts; help teams resolve them.
• Documentation & Transparency: Ensure shared services roadmaps, plans, and changes are documented and accessible.
• Testing & QA Coordination: Coordinate with QA and engineering so testing accounts for platform dependencies and infrastructure changes.
• Relationship Building: Build trust and collaboration with technical teams to improve information flow and problem-solving.
• Success Metrics: Define KPIs for the platform focused on productivity and efficiency.

Required Skills & Experience

• Product Management: 5+ years in a software product role, ideally with exposure to platform, infrastructure, or technical teams.
• Communication: Ability to translate technical concepts into clear, actionable messaging for both technical and non-technical stakeholders.
• Technical Fluency: Familiarity with cloud-native platforms (e.g., Kubernetes/EKS), APIs, databases, and data pipelines; able to explain how infrastructure decisions affect product functionality.
• Release & Dependency Management: Experience coordinating cross-team dependencies in SaaS environments.
• Process Orientation: Strong ability to identify process gaps and drive improved practices.
• Agile Experience: Comfortable working in Agile development environments.
• Cross-Functional Collaboration: Proven ability to facilitate alignment across multiple teams with competing priorities.

Preferred Skills

• SaaS background: Experience with cloud-based, multi-tenant SaaS platforms.
• Regulated industry: Healthcare technology or other regulated environments.
• Testing knowledge: Awareness of QA strategies and how infrastructure changes should be validated.
• Project/program management: Strong organization skills for running multiple initiatives simultaneously.