Product Manager

Role overview

As a Product Manager II at Panopto, you’ll analyze market demand and customer outcomes, gather insights, and drive product initiatives from discovery to delivery. You’ll partner with internal stakeholders and customers while owning the end-to-end delivery lifecycle of product features.

Key missions

• Understand market demands in terms of customer/client results and analyze available data.
• Collect and synthesize information from multiple sources to inform product strategy and decisions.
• Propose new features/modules based on data insights and help develop the product roadmap.

Responsibilities

• Use analytics to interpret pipeline metrics, user behavior, customer feedback, and industry trends.
• Own delivery end-to-end: coordinate cross-team dependencies and manage competing priorities.
• Apply Agile/Scrum practices, including acting as a product owner (sprint planning, backlog refinement, retrospectives).
• Identify and mitigate risks to product roadmaps; handle situations where features miss expectations (including planning for deprecation).
• Conduct post-mortems and analyze existing features to drive continuous improvement.
• Communicate effectively with stakeholders and customers to resolve issues and build alignment.

Requirements

• Strong ability to analyze data from multiple sources.
• Demonstrated product management experience delivering technology/SaaS products in high-growth, ambiguity-prone environments.
• Deep understanding of customer outcomes and market demand.
• Strong project management and stakeholder collaboration skills.
• Experience using journals/publications/competitive datasets to understand industry trends.
• 8–10 years of product management experience in software/SaaS, including roadmap creation, feature/module proposals, and ROI/business justification.
• Experience with product discovery and prioritization frameworks such as JTBD, RICE, Kano, or Opportunity Solution Trees.

Nice-to-haves / domain experience

• Experience in at least one domain: EdTech/higher education, corporate L&D, media/video infrastructure, or platform integrations (LMS, LTI, SSO, API ecosystems).
• Familiarity with integration standards and ecosystems: LMS platforms (Canvas, Blackboard, Moodle), LTI, SCORM, xAPI, SSO/SAML.
• Experience with SaaS enterprise metrics and business models (e.g., ARR, churn, NRR, renewal dynamics, customer lifecycle).
• Experience with video/media platforms, CMS, or learning management systems in a SaaS environment.