Product Manager Full-Time · New York, Chicago or Charlotte

Role Overview

Oula is seeking a technically minded Product Manager to own and evolve its core technology stack, with the product deeply integrated into the company’s EHR. The role spans product, operations, and health system integration, acting as both internal and external subject matter expert for EMR/clinical systems and leading EHR integrations with health system partners.

What You’ll Own

EHR Configuration & Clinical Systems

• Manage day-to-day health of the core tech stack: EHR, patient portal, and care management platform
• Own Athena and Epic configuration end-to-end, including:
  • Clinical templates
  • Order sets
  • Lab configurations
  • Payer connectivity
  • Access management for clinical and operations staff
• Lead EHR integration efforts as the subject matter expert, including:
  • FHIR/HL7 data exchange
  • Health system IT coordination
  • Committed go-live timelines
• Maintain configuration integrity as new markets launch and care model workflows evolve
• Partner with IT on infrastructure and own the clinical systems layer

Product Operations & Launch

• Own bug intake and prioritization from Market Operations:
  • Standardize how Engineering receives, scopes, and resolves issues
  • Ensure status is communicated back to the field
• Build structured launch toolkits and training materials for clinic readiness on day one
• Coordinate end-to-end launches across Product, Engineering, and Operations
• Identify opportunities for AI and automation to reduce manual administrative burden in product operations workflows

Standards & Knowledge Management

• Build and maintain the clinical systems SOP library so market setup is repeatable and documented
• Develop onboarding materials so new hires can execute without being present during the process