About the role

Role Overview

Product Manager focused on MSP/MSSP services at DYOPATH. You will own the full lifecycle of the service portfolio—turning complex technical delivery into standardized, profitable, market-ready offerings.

Key Responsibilities

Service lifecycle & product strategy
- Own end-to-end MSP/MSSP service lifecycle (definition → optimization)
- Define ICP/TCPs and segment offerings by customer size, vertical, and business unit
- Ensure alignment between marketing, sales, delivery, and support
Service catalog & documentation
- Maintain a normalized service/product catalog
- Own internal and client-facing documentation and governance (templates, standards, approvals)
- Ensure consistency across Sales, Delivery, Support, Finance, and Marketing
Pricing & service economics
- Build and maintain cost models, pricing structures, and MSRP
- Refine unit economics (ticket/delivery/infrastructure support costs)
- Ensure services are scalable, profitable, and standardized
Cross-functional enablement
- Partner with Delivery, Security Operations, and Implementation to define required roles/skills/certifications
- Align enablement and training programs for Sales, Delivery, and Support
- Translate technical needs for non-technical stakeholders
Innovation & continuous improvement
- Define AI-enabled delivery strategies for operational efficiency and scalability
- Identify automation opportunities and establish guardrails to prevent over-customization
- Create feedback loops across Sales, clients, and internal teams
Go-to-market & governance/reporting
- Partner with Sales/Marketing on positioning and collateral
- Support adoption, expansion, and retention through clear value articulation
- Produce roadmaps/release cycles; ensure compliance requirements, SLAs, and contractual obligations are reflected

First 90 Days

Assess current service catalog, documentation, and cross-team alignment gaps
Define/refine ICPs and service segmentation
Identify standardization and unit-economics improvements
Establish governance for documentation and service updates
Strengthen alignment across Sales, Delivery, and Support

Requirements

The posting is cut off after “What You Bring” and does not include explicit candidate requirements.

About DYOPATH

DYOPATH provides MSP and MSSP services, treating its offerings as the core product. The company focuses on defining, packaging, and delivering scalable, repeatable, and high-impact service portfolios that drive client value and business growth.