About the role

Role Overview

Join DAT as a Product Manager to co-lead an empowered product team and drive continuous discovery and delivery. You’ll help solve critical user and business problems across the DAT platform, with a focus on identity-domain customer self-service.

Responsibilities

Co-lead an empowered product team to drive continuous discovery and delivery.
Understand stakeholder/business needs and translate them into a prioritized product roadmap.
Lead end-to-end feature development from discovery through delivery.
Own and evolve customer self-service capabilities in the identity domain.
Identify workflow inefficiencies and build internal tooling to improve customer service.
Define success metrics, monitor outcomes after launch, and use data + feedback for continuous improvement.
Present upcoming features to broad audiences.

Requirements

Strong product fundamentals: roadmap ownership, prioritization, execution rigor, and data-informed decision making.
3+ years product management experience building web applications.
Ability to gather requirements, clarify ambiguity, and communicate clearly with both technical and non-technical stakeholders.
Strong collaboration/partnership skills with operational teams to build sustainable processes and improve customer experience.
Ability to connect day-to-day execution to broader strategy.
Experience with Salesforce Service Cloud.
SQL or data querying skills.
Direct experience in transportation, logistics, or supply chain technology.
Experience with identity-related or cybersecurity software applications.

Nice-to-haves

Experience building identity/self-service products or tooling that improves customer support workflows.

About DAT

DAT (likely in transportation and logistics software) builds a platform used across the transportation and logistics ecosystem. The role emphasizes identity-domain customer self-service and product discovery/delivery across the DAT platform, indicating a B2B web product and service experience.