Product Manager - AI Agents

Role: Product Manager - AI Agents

Assembled is seeking a Product Manager to help deliver and grow its AI Agents product, which resolves customer support cases end-to-end across channels. You’ll partner closely with support teams and collaborate with engineering and design to turn customer problems into delightful, high-impact product experiences.

Responsibilities

• Discover customer problems & needs: Work with prospects and customers, run research/interviews, and analyze feedback and usage data.
• Build and ship solutions: Partner with engineering and design to define requirements, prioritize features, and remove blockers.
• Align stakeholders & evangelize the roadmap: Communicate the vision and rationale (“why”) to internal and external stakeholders.
• Experiment and validate: Create test/validation approaches to measure impact and adoption; incorporate learnings.
• Own product performance: Track key metrics, report insights to leadership and cross-functional teams, and drive adoption.
• Maintain high product quality: Uphold strong usability, visual design, and relevance to complex customer workflows.
• Thrive in fast change: Support a growth-minded, empathetic culture in an evolving AI-for-support space.

Requirements

• 3+ years of product management experience in fast-growing tech environments (Enterprise SaaS strongly preferred).
• Passion for AI and hands-on experience using AI personally and/or in professional work.
• Collaborative cross-functional approach with a track record of building trust and strong partnerships.
• Experience leading and shipping complex, impactful products.

Nice-to-haves / Preferred

• Enterprise SaaS experience
• Demonstrated ability to thrive in ambiguity and actively shape product strategy and culture.