Product Designer

Role Overview

As a Product Designer at BetterHelp, you will shape the user experience of a digital mental health platform. You will own the end-to-end design process for key features that impact millions of users globally.

Responsibilities

• Design end-to-end user experiences: user flows, wireframes, prototypes, and high-fidelity UI in Figma.
• Identify UI/UX inconsistencies and experience gaps; propose scalable solutions.
• Create detailed design specifications and collaborate with engineering teams during implementation and QA.
• Partner cross-functionally with Product, Engineering, Data, and Research to define problems, explore solutions, and align on outcomes.
• Use quantitative metrics and qualitative insights to evaluate design effectiveness and drive continuous improvement.
• Participate in design critiques/reviews and contribute to pattern evolution and consistent design quality.
• Influence product strategy by synthesizing insights, spotting UX opportunities, and driving innovation.

Requirements

• 3+ years of professional product design experience in consumer-facing digital products.
• Strong portfolio showing research-driven design, UI/UX craft, and measurable product impact.
• Expertise creating advanced user flows, prototypes, and high-fidelity UI in Figma.
• Ability to think strategically while executing with detail, clarity, and speed.
• Experience partnering with Product Managers and Engineers on complex feature delivery.
• Strong communication and storytelling skills to articulate rationale and influence stakeholders.
• Comfort navigating ambiguity and structuring problems with limited information.

Bonus Qualifications

• Experience designing for multi-sided marketplaces.
• Familiarity with mental health or healthcare workflows.
• Knowledge of experimentation and growth design.
• Experience contributing to or using design systems in production.