About the role

Role overview

You will join Palo Alto Networks as a Principal Site Reliability Engineer (AIOps), supporting services running on the company infrastructure. The focus is on automation, architecture, performance, metrics, troubleshooting, security, and reliability, using modern cloud and container technologies.

Key missions

Contribute to the success of SRE and DevOps by building expertise in new technologies.
Design, build, and operate reliable and secure cloud infrastructure so applications are production-ready.
Develop automation tools and frameworks and automate robust service deployments.

Responsibilities

Own production engineering activities across reliability, performance, and incident troubleshooting.
Build tooling and practices for monitoring and reliability (including “monitoring as code”).
Troubleshoot complex distributed systems that handle high-volume transactions.

Requirements

Familiarity with CI/CD pipelines (preferred: GitLab and GitHub).
Strong Linux administration including internals and network troubleshooting.
Configuration management expertise with tools/frameworks such as Ansible, Terraform, and Helm.
Ability to diagnose and troubleshoot complex distributed systems.
Strong written and verbal communication; able to collaborate and rally support.
Ability to quickly understand and dissect new technology stacks.
Experience in Production Engineering, DevOps, or Site Reliability.
Passion for infrastructure and monitoring as code.
Expertise with private or public cloud.
Programming skills for automation: Python, Golang, and shell scripting.
Self-managed, self-motivated, strong ownership and urgency.

Preferred/related technologies mentioned

Container and orchestration: Kubernetes, Docker
Cloud providers: GCP, AWS

About Palo Alto Networks

Palo Alto Networks is a cybersecurity company that provides security platforms and services for protecting organizations across cloud, network, and endpoint environments. The role focuses on building and operating reliable, secure infrastructure supporting production services.

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