Principal Product Manager

Role Overview

Join Workday as a Principal Product Manager in the Business Technology Go-To-Market Digital Customer Experience team. You will own the technical product roadmap, design digital customer experiences, and develop customer-facing properties.

Key Responsibilities

• Define the product’s technical roadmap, vision, strategy, and delivery plan, including underlying technical capabilities.
• Design and deliver digital customer engagement initiatives to drive journey improvements and digital engagement.
• Collaborate with business stakeholders and engineering teams to define and deliver cross-functional product strategies.
• Guide product teams toward high-value objectives and support education and adoption of Workday platform features.
• Set direction using data and KPIs, using data analysis to prioritize and measure long-term success.
• Lead research and customer insights efforts to uncover user behavior, unmet needs, and disruptive opportunities.
• Communicate within the Workday community and represent your product area.

Requirements

• 12+ years of product management experience delivering SaaS and/or cloud-based enterprise software products at scale.
• Deep strategic domain knowledge of relevant industry/market dynamics (trends, competition, user behavior, emerging technologies, regulatory landscape).
• Proven ability to influence across the organization and secure buy-in for major initiatives.
• Exceptional strategic thinking for long-term product portfolio and business direction.
• Strong data analysis skills to derive insights, prioritize, and define KPIs.
• Customer-obsessed mindset: anticipate customer needs and translate pain points into product strategy.
• Mastery in stakeholder management and cross-team collaboration (engineering, design, marketing leadership, executives, and partners).
• Ability to make complex, strategic decisions balancing user needs, business goals, and technical feasibility.
• Bachelor’s degree in a relevant field (Master’s preferred) or equivalent practical experience.

Nice to Have

• Not explicitly stated beyond the above; research and advanced decision-making/data tools are implied.