Principal Product Manager (POS Ordering)

Role overview

As a Principal Product Manager (POS Ordering) at Toast, you will own the end-to-end product strategy for the ordering experience used in every Toast restaurant. This is a high-visibility role where you shape product direction by partnering closely with restaurant operators and leading thoughtful innovation—especially around the role of AI in POS ordering.

Key missions

• Own end-to-end POS Ordering product strategy, ensuring reliability and performance while driving innovation.
• Drive ordering workflow innovation by finding opportunities to improve speed, flexibility, and intelligence.
• Develop a grounded point of view on AI in POS Ordering, ensuring the roadmap reflects the right bets at the right time.

Responsibilities

• Maintain a roadmap for an operationally critical, customer-facing product that cannot go down.
• Make prioritization decisions about what to build now vs. later while balancing reliability with progress.
• Translate operator needs into product strategy, and bring customer reality into prioritization.
• Identify where differentiated investments are needed across restaurant sub-segments (e.g., cuisine-specific needs) vs. where a platform approach is sufficient.
• Partner effectively across engineering, design, and peer PMs, providing guidance without becoming a bottleneck.

Requirements

• Experience owning complex, operationally critical products at scale.
• Curiosity and a point of view on AI, with practical thinking about where automation/intelligence adds value vs. introduces friction or risk.
• Strong customer/operator instincts, including willingness to spend time in restaurants and build operator relationships.
• Proven record of cross-functional partnership in large, complex organizations.
• Ability to communicate clearly across levels and build trust with partners.

Nice-to-haves

• Not explicitly stated, but AI strategy thinking and segmentation/domain expertise are emphasized.