Principal Product Manager (Observability, Logs & Traces)

About the role

Join Workday as a Principal Product Manager for our observability platform. In this role, you will manage the full data lifecycle, from collection to visualization, and work closely with platform engineers and development teams. You will drive the product vision, strategy, and roadmap, shape solution design, and coordinate delivery across multiple scrum teams. You will also champion the adoption of observability tooling across Workday's development organization and represent the platform to engineering leadership and the broader technical community. Key missions: Drive the product vision, strategy, and roadmap for the observability platform, spanning data collection, processing, querying, and visualisation capabilities.. Partner with engineering, SRE, and operations teams across Workday to deeply understand their observability needs — what they must monitor, how they troubleshoot, and where visibility gaps slow them down.. Coordinate and align delivery across multiple scrum teams building in a complex, distributed systems environment. Profile: - Bachelor's degree in Computer Science, Engineering, or a related technical discipline; Master's degree or equivalent practical experience preferred - 12+ years of experience in product management, defining and delivering SaaS or cloud-based infrastructure, platform, or developer tooling products at scale - Experience defining and executing research strategies — user interviews, dogfooding programmes, internal surveys, usage analysis — to uncover unmet needs and validate product direction - Effective communicator who can represent platform strategy to senior engineering leadership, build conviction across teams, and manage expectations with transparency and clarity - Proven ability to influence engineering leadership and cross-functional stakeholders without authority, driving alignment on platform strategy and investment priorities across a large engineering organisation - Skilled at using quantitative data — adoption metrics, query performance, system health indicators, cost analysis — to drive prioritisation, measure impact, and make defensible trade-off decisions - Strong track record of leading cross-team collaboration across platform engineering, SRE, infrastructure, and application development teams to deliver complex, distributed systems initiatives - Experience owning products in the data pipeline space: collection, processing, storage, querying, or visualisation of high-volume operational data - Strategic thinker who connects platform capabilities to business outcomes — linking observability investments to incident reduction, developer productivity, and operational excellence - Strong understanding of the observability and monitoring landscape — open-source ecosystems (Prometheus, Grafana, OpenTelemetry, Elasticsearch), commercial platforms, and industry trends shaping how organisations instrument and monitor cloud-scale systems - Demonstrated ability to make sound product decisions that balance developer experience, technical feasibility, operational reliability, and long-term architectural direction - Deep familiarity with observability concepts — metrics, logs, traces, alerting, and SLOs — and how engineering teams use them to operate reliable systems at scale - Deep customer empathy for internal developer and operator personas — you actively seek out pain points through direct engagement, support data, and usage analytics, and translate them into product strategy