Principal Product Manager, Monetization

Role Overview

As a Principal Product Manager, Monetization in Zillow’s Industry Software Product organization, you will own the commercial experiences that drive revenue for real estate professionals. This role focuses on high-ambiguity, high-stakes work across the end-to-end journey from interest to purchase and long-term value.

Responsibilities

• Define and drive monetization product strategy in a cross-functional, high-stakes environment with senior leaders.
• Own a multi-quarter monetization roadmap end-to-end: discovery/definition → launch → iteration.
• Design and evolve self-serve and sales-assisted monetization experiences to reduce friction, improve activation, and increase time-to-value.
• Build reusable monetization capabilities that support multiple products and business models.
• Lead cross-functional alignment across Product, Engineering, Design, Sales, Finance, Legal, and Operations without direct authority.
• Partner with Engineering and Data Science to define success metrics and implement measurement systems (e.g., funnel performance, operational burden, customer outcomes).
• Maintain durable customer insight mechanisms (voice of the customer) throughout the product lifecycle.
• Shape scalable monetization systems for complex customer structures, account hierarchies, and multi-party purchasing workflows.

Requirements

• 8+ years of product management experience (job text cuts off after this point but indicates a requirement).
• Strong comfort working across both customer-facing UX/roadmap execution and underlying monetization system complexity (onboarding, entitlements, pricing, billing, contracts, enterprise purchasing).

Nice-to-Haves

• Experience building measurement systems and analytics to track funnel performance, operational burden, and customer outcomes.
• Experience delivering reusable platform-like capabilities for multiple business models/products.