Principal Product Manager

Role Overview

Principal Product Manager – Post Purchase Strategy is a senior, highest-level individual-contributor role responsible for the vision, strategy, and roadmap for FedEx’s Post Purchase product portfolio.

Responsibilities

• Own the product suite strategy and roadmap for the Post Purchase experience.
• Lead strategic direction of the portfolio and partner with cross-functional teams to deliver innovative digital experiences.
• Drive improvements across the pickup experience, including:
  • Pickup scheduling
  • Changes and status updates
  • Communications
  • Pricing visibility
  • Recovery across web, mobile, chat, and partner experiences.
• Ensure products deliver exceptional customer value and measurable business outcomes.

Requirements

• Bachelor’s degree in Business, Economics, Computer Science, Engineering, or a related field.
• 5+ years in product management, business analysis, or a related field.
• Experience managing products in the Post Purchase space (e.g., returns, tracking, customer notifications) considered a plus.
• Strong technical acumen to discuss system architecture and integration points.
• Background in SaaS, e-commerce, or digital supply chain solutions.

Tools (Proficiency)

• Notion, Jira, Airtable, Figma, Mural, Slack
• Google Gemini, Qualtrics

Nice-to-Haves

• Prior experience specifically within Post Purchase (returns, tracking, notifications).
• Demonstrated passion for world-class customer experiences and staying ahead of industry trends.

Work Model / Location

• Eligible for remote work within the United States excluding AK, HI, and U.S. territories.
• If living within 50 miles of a FedEx campus, required to work on-site several times per week.

Application

• Submit resume (Word or PDF) and complete the job screening questionnaire.