Principal Product Designer

Role overview

Join Dropbox as a Principal Product Designer. You will lead the design vision and execution across a portfolio of Dropbox products and services, shaping how AI helps customers get their jobs done faster, better, and with confidence.

Key missions

• Define and lead the design vision for Dropbox’s product ecosystem, with focus on content activation and customer experience.
• Design AI-driven experiences that improve effectiveness without replacing customer judgment—making AI feel like a trusted partner.
• Partner with cross-functional teams to shape strategy, prioritize high-impact opportunities, and drive results with urgency and quality.

Responsibilities

• Translate emerging capabilities into simple, intuitive product experiences that reduce friction and preserve customer agency.
• Lead and influence product direction by communicating through clear storytelling and creating alignment with senior cross-functional partners.
• Simplify complex systems/workflows/mental models into premium, obvious, easy-to-use experiences.
• Operate across strategy and execution: from narrative and vision to flows, interaction models, prototypes, edge cases, content, and implementation quality.
• Ensure coherence by designing end-to-end experiences across multiple products, surfaces, or platforms.
• Mentor designers, raise standards, and improve critique and overall team output through collaborative, low-ego leadership.

Requirements

• 12+ years of product design experience, including leading complex, ambiguous, high-impact initiatives from vision through launch at scale.
• Exceptional product judgment and portfolio evidence of Principal-level craft and systems thinking.
• Strong ability to influence senior partners and drive direction in fast-moving ambiguity.
• Demonstrated range from long-term strategy to detailed interaction and quality bar execution.
• Experience designing agentic experiences or complex metaphors such as agent management, automation, orchestration, permissions, delegation, and trust/clarity.
• Deep experience designing customer-facing products in emerging or complex domains such as AI, search, knowledge work, productivity, collaboration, enterprise software, or multi-product ecosystems.
• Point of view on design craft in the AI era (using AI to increase creativity, speed, quality, and customer understanding).
• Point of view on how AI can augment human judgment, activate customer content, reduce busywork, and sharpen users without making experiences clunky or over-automated.

Nice-to-haves

• Proven ability to simplify agentic workflows and ensure users have clarity, control, and trust throughout automated experiences.