Presales Solutions Architect

Role Overview

As a Presales Solutions Architect, you lead discovery and shape winning ServiceNow solutions—especially in the public sector—by translating client challenges into compelling architectures, demos, and proposals.

What You’ll Do

• Lead discovery conversations to uncover pain points, define desired outcomes, and determine solution approaches on the ServiceNow platform.
• Build and maintain a library of tailored demos and proof-of-concepts across core areas (CSM, PSDS, ITSM, HRSD, App Engine, and more).
• Prototype AI-powered solutions, including agentic workflows, document intelligence, and automated service delivery.
• Partner with sales on deal strategy and act as the primary technical voice throughout the sales cycle.
• Create estimates, project timelines, and resource plans that feed directly into proposals and statements of work.
• Champion AI tools internally to accelerate pre-sales scoping, building, and delivery.
• Contribute reusable assets to the team (e.g., demo scripts, architecture diagrams, scope templates, solution accelerators).
• Stay engaged in the ServiceNow partner ecosystem and position Servos’ AI capabilities as a differentiator.

What You Are

• 5+ years of hands-on ServiceNow platform experience across two or more core areas such as CSM, PSDS, FSM, HRSD, ITSM, or App Engine.
• Pre-sales, solutioning, or consulting experience strongly preferred.
• Strong communication skills—able to make technical complexity feel simple and exciting.
• Deep curiosity about AI, including Now Assist / AI Agents and broader tools like Claude, ChatGPT, and Gemini.
• Comfortable client-facing presence; can run discovery workshops and whiteboard solution approaches on the fly.
• Skilled at scoping and breaking down business problems into an architecture, estimate, and proposal.
• Team-oriented mindset; builds reusable assets and helps lift the whole team.
• Client-first thinking and willingness to push back when needed.

Benefits / Culture (Highlights)

• Remote option (“Wherever you are”).
• Unlimited PTO after your first year and health benefits.
• 401(k) match and training/certification support.
• Human-first, family-focused culture and opportunities to make a public-sector impact.