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Platform Product Manager

Cresta

full-remotemidproduct-management Anywhere in the World Today via WWR

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Tags

Product ManagementIdentity and Access Management (IAM)PermissionsAccess ControlEnterprise AdministrationOAuthSAMLSCIMHRISSecurity & Audit Concepts

About the role

Role Overview

As a Platform Product Manager, you will own and evolve Cresta’s Identity and Access Management (IAM) capabilities. The role starts with a deep focus on permissions, access control, and enterprise administration, improving both the platform and customers’ security posture.

Responsibilities

  • Own and drive the IAM product area, including:
    • user and team management
    • permissions and access control models
    • enterprise administration and related identity capabilities
  • Define and maintain the roadmap and backlogs, balancing near-term customer needs with long-term platform goals.
  • Partner with Security and Engineering to plan, prioritize, and deliver improvements focused on reliability and enterprise readiness.
  • Work with Solution Architects and implementation teams to ensure features are practical to deploy, operate, and scale in enterprise environments.
  • Support and enable integrations with enterprise systems for access control and provisioning (e.g., HRIS, CCaaS, or similar platforms).
  • Manage multiple parallel workstreams and make timely product decisions aligned across engineering, security, and customers.
  • Ensure capabilities are usable and understood by customer-facing teams, including guidance on configuration and operational considerations.
  • Over time, contribute to expansion of shared platform capabilities beyond IAM as platform needs evolve.

Requirements

  • 3+ years of experience in product management or a related technical role (engineering, solutions architecture, technical program management).
  • Experience driving product decisions and delivery.
  • Cross-functional experience with engineering and customer-facing teams on technical products.
  • Experience with enterprise administration/access-related systems, such as:
    • user management
    • permissions and authentication
    • provisioning
    • HRIS-integrated workflows
    • with interest in expanding into adjacent platform areas.
  • Strong product judgment and comfort leading technical discussions with engineering and security.

Bonus Points

  • Familiarity with enterprise security/audit concepts (e.g., access controls and audit logs).
  • Exposure to IAM concepts such as OAuth, SAML, SCIM.

About Cresta

Cresta provides an AI-driven contact center platform that turns customer conversations into actionable insights. The platform combines AI and human intelligence to automate conversations and workflows, helping contact centers work smarter and faster. The company is backed by leading investors and serves enterprise customer brands worldwide.

Scraped 5/17/2026

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