Platform Administrator

Role Overview

You’ll support and maintain customer experience (CX) technology platforms, with a primary focus on:

• Salesforce Service Cloud
• Enterprise CCaaS platforms (e.g., Zoom; Genesys and Amazon Connect are also relevant)

The goal is to keep CX systems stable, scalable, and aligned with evolving business needs. This is an early-career opportunity to grow toward CX systems development, integration engineering, or platform architecture, while building hands-on DevOps/release management and CX platform operations experience.

Responsibilities

• Maintain and support CX platform operations for Salesforce Service Cloud and CCaaS tools
• Assist with releases and release management
• Collaborate with CX engineers, system developers, and business stakeholders
• Help implement improvements to existing CX platforms

Requirements

• Detail-oriented, motivated, and able to support production CX platforms

Nice-to-haves

• Familiarity with additional CCaaS platforms such as Genesys and Amazon Connect
• Interest in growing into CX platform development/integration and platform architecture

Note (Application Instructions)

The posting includes additional application instructions containing ECONOMICAL and a tag for applicants.