Phone Support Specialist Arabic

Role overview

Arabic-speaking Phone Support Specialist to provide customer support and be the first point of contact for customer issues. You’ll work with international teams and partner with product to improve customer experiences.

Responsibilities

• Provide a seamless customer experience and build confidence in using Revolut features
• Deliver outstanding support over the phone
• Represent Revolut with professional, consistent communication
• Take ownership of customer issues and work through to resolution
• Collaborate with international teams to resolve customer problems
• Support Revolut’s 24/7 coverage (may include night/weekend shifts, compensated)

Requirements

• Bachelor’s degree (must be able to provide at least a provisional certificate)
• 18+ months of customer service experience
• Arabic fluency (native)
• English fluency (C1+)
• Excellent verbal and written communication skills
• Ability to explain complex issues clearly
• Strong numeracy, analytical, and IT skills
• Strong attention to detail
• Driven, self-motivated, flexible team player
• Independent problem-solving approach

Nice to haves

• No additional nice-to-haves explicitly stated.