People Operations Manager

Role Overview

As a People Operations Manager, you will own core HR operations that support the employee lifecycle—ensuring accurate, compliant, and efficient people processes. You will act as a subject-matter expert for benefits administration, people systems, compliance, and operational workflows, combining hands-on execution with continuous improvement.

Responsibilities

• Benefits Administration: Administer employee benefits programs including medical, dental, vision, retirement plans, disability benefits, COBRA, and other offerings.
• Employee Support: Provide clear guidance on benefits, life events, leave processes, and workplace accommodations.
• Vendor/Partner Management: Manage relationships with benefits brokers, vendors, carriers, and other external partners to resolve issues and improve service delivery.
• HR Systems & Records: Oversee daily administration of people systems, maintaining accurate employee records, workflows, and documentation.
• Compliance & Documentation: Maintain employment documentation, compliance records, policies, and controls to meet regulatory requirements and internal standards.
• Onboarding/Offboarding: Support smooth onboarding and offboarding transitions across the employee lifecycle.
• Cross-functional Collaboration: Partner with leadership and legal stakeholders to maintain consistent employment practices and support compliance initiatives.
• Process Improvement: Document and improve people operations to build scalable processes for future growth.
• Confidentiality: Handle sensitive employee information with professionalism and discretion.

Requirements

• 5+ years of experience in people operations, HR, benefits administration, HR compliance, employee experience, or a related operational role.
• Strong experience managing employee benefits and supporting employees through benefits questions, life events, and leave administration.
• Experience managing HR systems and maintaining accurate employee records and operational workflows.
• Experience managing relationships with external vendors, brokers, and service providers.
• Working knowledge of employment practices, HR compliance, documentation standards, accommodations, and leave administration.
• Ability to create and improve HR processes in a growing, evolving organization.
• Exceptional organization and attention to detail.
• Ability to communicate complex information clearly, compassionately, and thoughtfully.
• Strong problem-solving skills with a proactive, service-oriented mindset.
• Ability to manage confidential information and exercise sound judgment.

Nice-to-Haves

• Genuine interest in supporting employees and contributing to a positive workplace culture.