Payment Operations Manager

Payment Operations Manager (Debit Cards)

Lead and optimize Lively’s debit card operations, with a strong focus on fraud management, supply chain efficiency, and operational tooling.

Responsibilities

• Own and improve operational programs for debit card operations, emphasizing fraud management and supply chain efficiency.
• Act as the primary liaison with bank partners and card processors, aligning external needs with internal operations.
• Partner cross-functionally with internal teams (e.g., Product, Engineering, Member Support, Finance) to identify, resolve, and prevent operational challenges.
• Develop data-driven fraud prevention strategies by monitoring fraud trends and analyzing operational data.
• Manage vendors and oversee the debit card supply chain.
• Serve as the primary systems administrator for card processing platforms.
• Implement proactive risk mitigation measures informed by reporting and trend analysis.

Requirements

• 5+ years relevant experience in payment operations / debit card operations.
• Experience building data-driven fraud strategies.
• Strong analytical skills to interpret complex datasets and identify fraud patterns and trends.
• Ability to implement new processes and tools with rigorous change management and compliance.
• Experience managing projects: timelines, methodologies, and stakeholder communication.
• Experience collaborating effectively with Product, Engineering, Member Support, and Finance.
• Knowledge of regulatory/compliance requirements for debit card operations and payment processing.
• Familiarity with regulations such as PCI DSS and KYC/AML.
• Proficiency with data analysis and reporting tools (e.g., Excel, SQL, or fraud analysis platforms).
• Understanding of Fiserv systems (e.g., Mainframe, Service Center, Web Portal).
• Experience assessing and mitigating risks related to payment operations, compliance, and vendor performance.

Nice-to-haves

• Experience training team members on new processes/systems and creating supporting materials.

Location

• Full remote (New York, US)