Patient Scheduler

Patient Scheduler (Remote)

Be the go-to support for patient care by helping patients schedule, verify, and prepare for appointments.

Role Summary

• Serve as the first point of contact for patients.
• Ensure appointments are scheduled accurately and timely.
• Verify insurance benefits and communicate estimated patient responsibility before visits.
• Maintain patient records and coordinate with providers and internal teams.

Key Responsibilities

• Schedule appointments for patients and external facilities via phone and electronic correspondence.
• Collect, verify, and communicate insurance benefit details during scheduling.
• Educate patients on the insurance verification process and expected financial responsibility.
• Confirm appointments and provide appointment details, location information, and special instructions.
• Create and maintain patient records (demographics and required paperwork).
• Contact referring provider offices to obtain necessary records and visit preparation details.
• Coordinate with healthcare providers and medical staff to schedule appointments efficiently.
• Respond to patient inquiries professionally and promptly via phone and written communication.
• Collaborate with internal teams and third-party systems to support coordinated patient care.
• Assist insurance verification associates when needed.
• Maintain HIPAA compliance and confidentiality at all times.

Requirements

• High school diploma or GED required.
• 2+ years of experience in customer service and/or appointment scheduling (as stated; last requirement line is truncated).
• Strong communication skills.
• Ability to multitask and pay close attention to detail.

Nice to Have

• Bachelor’s degree preferred.

Logistics / Compensation

• Schedule: Monday–Friday, 9:00 AM–9:00 PM CST (flexible within business hours).
• Compensation: $18–$20 per hour.
• Start: Potential start date: 5/26/2026.
• Location: Remote (must pass an internet speed test; equipment provided).