Partner Success Manager (Demand Partnerships)

Role Overview

Join Thumbtack as a Partner Success Manager II focused on Demand API partners. You’ll own strategy and performance for a portfolio of the most strategic partners, using data and market insights to drive partner health, retention, and measurable growth.

Key Missions

• Own partner strategy and outcomes: Drive long-term success and growth for a portfolio of high-impact Demand API partners, improving health, retention, expansion, and business results.
• Build executive relationships: Establish trusted relationships with partner leadership and create strategic account plans aligning partner priorities with Thumbtack’s marketplace strategy.
• Lead cross-functional initiatives: Coordinate with Product, Engineering, Sales, Marketing, Operations, and other teams to launch integrations, new capabilities, and go-to-market initiatives.

Profile / Requirements

• Business acumen & stakeholder influence: Experience influencing senior stakeholders, building business cases, and balancing partner needs with company priorities.
• Data-driven strategy: Ability to develop data-driven plans, identify growth opportunities, and operate in ambiguous environments.
• Strong execution skills: Excellent communication, analytical skills, stakeholder management, and project leadership.
• Experience with partnerships: Demonstrated success managing strategic/enterprise partnerships with measurable growth.
• Experience level: 5+ years in strategic partnerships, customer success, business development, account management, or a similar customer-facing role.
• Integration knowledge: Experience with APIs/platform/system integrations, translating technical concepts into business value for both technical and non-technical audiences.

Nice-to-Haves

• Experience working with retailers, e-commerce companies, marketplaces, or large consumer-facing partners.