Partner Success Manager (Americas Lead)

Role overview

Partner Success Manager (Americas Lead) at Coupa (full remote). Own the strategy, growth, and performance of Coupa’s partner ecosystem across North and South America, leading executive-level relationships and a partner success team.

Responsibilities

• Own the Americas partner success strategy, setting regional priorities and an operating rhythm.
• Lead, grow, and develop the existing team of senior and junior partner success managers across North and South America.
• Build and manage executive-level partner relationships to help partners position, sell, and deliver Coupa solutions.
• Operate cross-functionally at the executive level to drive partner and internal alignment.

Requirements

• 15+ years in software implementation, pre-sales, or partner/channel development.
• Experience ideally in procurement, finance, or enterprise SaaS.
• Strong mix of technical credibility (solution/delivery fluency) and business acumen (commercial and relationship skills).
• Proven ability to lead teams through senior individual contributors.
• Demonstrated ability to operate cross-functionally at the executive level with partners and internally.
• Comfortable working across North and South America; Spanish and/or Portuguese is a plus.
• Bachelor’s degree required; MBA or equivalent is a plus.
• Ability to operate with partial information and build clarity iteratively.

Nice-to-haves

• Coupa or direct-competitor experience.
• Spanish and/or Portuguese fluency.
• MBA or equivalent.