Overseas Operations Manager (P2P)

Role Overview

Overseas Operations Manager (P2P) at OKX to drive strategic growth and operational excellence across key overseas P2P markets. You’ll use deep knowledge of P2P market mechanics—merchant ecosystems, regional payment infrastructure, and competitive positioning—to build expansion strategies and deliver measurable outcomes.

Key Responsibilities

Market Expansion & Growth Strategy

• Develop and implement regional P2P expansion strategies
• Monitor regulatory developments and assess impact on P2P business models
• Adjust strategy based on competitive and market shifts

P2P Merchant & Ecosystem Management

• Design and optimize merchant (advertiser) onboarding, segmentation, and incentive structures
• Engage with key merchants to improve liquidity depth and spread competitiveness
• Improve completion rate, trading efficiency, and dispute resolution performance
• Build structured management frameworks for regional merchant operations

Operational Optimization & Cross-Functional Collaboration

• Collaborate with Product and Engineering to improve P2P transaction workflows and feature design
• Provide feedback on product gaps, user pain points, and regional behavioral differences
• Improve end-to-end efficiency across order flow, payment processing, and dispute handling

Data Monitoring & Competitive Intelligence

• Monitor core P2P KPIs (e.g., volume, active users, merchant depth, spreads, completion rate, dispute rate)
• Run data analysis and anomaly detection to identify growth bottlenecks and risk patterns
• Track competitors’ strategies (pricing, incentives, merchant policies, risk models) and propose responses

Requirements

• 5+ years of experience in platform operations; crypto/Web3 experience strongly preferred
• 2–3+ years of hands-on P2P operations experience in overseas markets (outside Mainland China)
• Experience operating P2P markets at major exchanges (e.g., Binance, Bybit, Bitget)
• Strong understanding of:
  • P2P liquidity dynamics and spread formation
  • Regional payment systems (bank transfers, local e-wallets, alternative rails)
• Ability to adapt operational strategy based on market and competitive changes
• Strong analytical skills and data-driven decision-making
• Excellent cross-functional collaboration
• Fluent English; Chinese or other regional languages are a plus

Preferred Qualifications

• Experience managing regional teams, community contributors, or local operators
• Understanding of overseas P2P fraud patterns and payment risks
• Ability to clearly articulate structural differences between regional P2P markets

Benefits (Perks)

• Competitive total compensation
• L&D programs and education subsidy
• Team-building programs, company events, wellness and meal allowances
• Comprehensive healthcare schemes