Overseas Operations Manager (P2P)

Role Overview

The Overseas Operations Manager (P2P) will drive strategic growth and operational excellence across key overseas markets. You’ll leverage deep knowledge of P2P market mechanics, merchant ecosystems, regional payment infrastructure, and competitive dynamics to expand and optimize performance.

Key Responsibilities

Market Expansion & Growth Strategy

• Develop and implement regional P2P expansion strategies for stable, sustainable growth
• Monitor regional regulatory developments and evaluate impacts to P2P business models
• Continuously refine strategy based on competition and market shifts

P2P Merchant & Ecosystem Management

• Design and optimize merchant/advertiser onboarding, segmentation, and incentive structures
• Manage relationships with key merchants to improve liquidity depth and spread competitiveness
• Improve completion rate, trading efficiency, and dispute resolution performance
• Build structured frameworks for regional merchant operations

Operational Optimization & Cross-Functional Collaboration

• Partner with Product and Engineering to enhance P2P transaction workflows and feature design
• Provide feedback on product gaps, user pain points, and regional behavioral differences
• Improve end-to-end operations: order flow, payment processing, and dispute handling

Data Monitoring & Competitive Intelligence

• Track and analyze core P2P KPIs: volume, active users, merchant depth, spreads, completion rate, dispute rate
• Perform data analysis and anomaly detection to identify growth bottlenecks and risk patterns
• Monitor competitor pricing/incentives/merchant policies and propose responses

Requirements

• 5+ years in platform operations (crypto/Web3 experience strongly preferred)
• 2–3+ years of hands-on P2P operations experience in overseas markets (outside Mainland China)
• Experience operating P2P markets on major exchanges (e.g., Binance, Bybit, Bitget)
• Strong understanding of:
  • P2P liquidity dynamics and spread formation
  • Regional payment systems (bank transfers, local e-wallets, alternative rails)
• Proven ability to adapt operational strategy to market and competitive changes
• Strong analytical skills and data-driven decision-making
• Excellent cross-functional collaboration
• Fluent in English (Chinese or other regional languages are a plus)

Preferred Qualifications

• Experience managing regional teams, community contributors, or local operators
• Knowledge of overseas P2P fraud patterns and payment risks
• Ability to independently explain structural differences across regional P2P markets

Benefits

• Competitive total compensation
• L&D programs and education subsidy
• Team-building programs, company events, wellness and meal allowances
• Comprehensive healthcare schemes