Operations Product Manager

Role Overview

Join Salesforce’s Customer Success Group (CSG) Product Operations team as an Operations Product Manager. You will be the primary business owner for a portfolio of strategic operational initiatives, partnering across Product, Operations, and Technology to define requirements and ensure successful delivery.

Responsibilities

• Lead strategic initiatives across CSG Product Operations, including planning, prioritization, and execution
  • Develop business cases and project proposals
• Gather and manage business requirements across stakeholders
  • Produce user stories, process flows, acceptance criteria, and requirements documentation
• Drive cross-functional alignment
  • Serve as liaison across Product Operations, Product Management, BT/DET (Business Technology/Enterprise Technology), Sales Operations, Delivery Operations, and other stakeholders
• Ensure delivery success by focusing on requirement quality, business process outcomes, stakeholder satisfaction, and adoption of delivered solutions
• Lead User Acceptance Testing (UAT) and release readiness activities

Requirements

• 5+ years experience in Product Management, Product Operations, Program Management, Business Analysis, Business Systems, or related disciplines
• Strong project management, organizational, and prioritization skills; manage multiple initiatives concurrently
• Experience with Agile, user story development, and requirements management
• Demonstrated ability to translate business requirements into technology solutions
• Strong analytical/problem-solving skills with focus on process improvement and operational excellence
• Experience with Tableau, reporting, analytics, and business process design
• Strong written/verbal communication, including executive-level presentations and documentation
• Knowledge of customer success / sales operations / provisioning / entitlement management / service delivery processes
• Bachelor’s degree in Business/Product Management/Information Systems/Operations (or equivalent work experience)

Nice-to-Haves

• Salesforce Administrator Certification and/or Salesforce Trailhead credentials
• Partnering with Business Technology, Engineering, or Enterprise Systems teams
• Experience working with Salesforce products/platforms and business processes
• Leading complex cross-functional initiatives with multiple stakeholder groups
• Experience navigating ambiguity and driving clarity in complex programs
• Ability to influence stakeholders without direct authority

Success Metrics

• Successful delivery of strategic initiatives
• Quality of requirements and business processes
• Stakeholder satisfaction
• Adoption and effectiveness of delivered solutions