Operations Manager, Accounts

Role overview

Commure is hiring an Operations Manager, Accounts to lead Revenue-Cycle Management (RCM) operations. You will define and execute critical business processes and own the full client onboarding and operational performance across key teams.

Responsibilities

• Drive client growth through operational optimization and new growth initiatives
• Own day-to-day account operations for 12+ accounts representing $1M+ in annual recurring revenue
• Prioritize and resolve escalations and proactively identify improvements beyond immediate client needs
• Manage operational metrics such as process throughput and defect rate
• Develop and standardize internal processes, including reporting, training, and documentation as customer base grows 5–10x over the next 12 months
• Ensure timely execution of internal operations projects
• Collaborate cross-functionally with Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
• Break down complex business problems, owning execution and outcomes

Requirements

• 3–5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS company
• Experience with SQL + Excel
• Strong customer focus and ability to deliver a great customer experience
• Demonstrated project management skills deploying multiple projects in fast-paced environments

Nice to have / additional signals

• Willingness to travel 10–20%
• Strong inquisitiveness and commitment to finding truth (ask questions, seek clarity)

Remote / location

• 100% remote within the United States