Operations Manager, Accounts

Role Overview

Operations Manager, Accounts focused on Revenue-Cycle Management (RCM). You’ll define critical business processes and own end-to-end execution for client onboarding, driving key business metrics across the organization.

Responsibilities

• Drive client growth through operational optimization and new growth initiatives
• Manage operational metrics (e.g., process throughput, defect rate)
• Own day-to-day management of accounts; prioritize and resolve escalations
• Proactively identify opportunities to improve processes beyond immediate client needs
• Develop and standardize internal processes, reporting, training, and documentation to scale the customer base 5–10x in 12 months
• Ensure timely execution of internal operations projects
• Collaborate cross-functionally with Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
• Act as primary point of contact for 12+ accounts representing $1M+ ARR
• Manage client relationships to maximize satisfaction and retention
• Travel: 10–20%

Requirements

• 3–5 years experience in consulting, investment banking, or operations at a fast-paced SaaS company
• Experience with SQL + Excel
• Strong project execution and project management in high-velocity environments
• Customer-focused mindset with drive to deliver a great customer experience

Nice-to-haves

• Ability to break down complex business problems and proactively address emerging operational issues
• Comfort building/implementing scalable systems and processes