Operations Coordinator

Role Overview

The Operations Coordinator is a fast-paced, high-visibility role acting as a central coordination hub for the Digital Systems team. You will manage day-to-day operational workflows, serve as a key point of contact for internal teams and customers, and help keep projects and requests moving efficiently.

Responsibilities

• Coordinate daily communications and execution for the Digital Systems team (team inbox and work queues)
• Handle administrative tasks and customer inquiries
• Assist with expense reports and maintain accurate records in the D365 CRM
• Proactively engage with partners to document customer product configurations
• Manage complex pre-sales quote workflows end-to-end (request intake through order fulfillment, training delivery, and post-sale follow-up)
• Facilitate clear handoffs and updates across stakeholders including Sales, Operations, Applications Engineers, Digital Product Experts, Contracting, Service, and Accounting
• Build and maintain tracking tools such as checklists, status reports, and queue health visibility for leadership
• Drive routine workflow ownership, problem-solving, and cross-department alignment to prevent tasks from slipping

Requirements

• Highly task-oriented, organized, and able to juggle multiple priorities in a growing organization
• Exceptional attention to detail
• Strong problem-solving skills
• Customer-first mindset

Nice to Have / Additional Details

• Experience coordinating cross-functional processes and complex workflows
• Comfortable working in a high-communication, high-visibility operational environment

Work Setup

• Primarily remote with occasional travel to company sites or customer locations

Compensation

• Expected pay range: $70,000 – $85,000 USD annually