Operations & Client Services Manager

Role Overview

Operations & Client Services Manager (Assistant Manager)

Nova's Nests is seeking a hands-on Assistant Manager to support the Director of Client Services & Operations and run day-to-day operations for a growing corporate housing and lodging business.

Responsibilities

• Supervise and support a team of staff members across day-to-day operations, task prioritization, and service quality.
• Serve as a primary point of contact for corporate clients, lodging partners, and external stakeholders.
• Handle escalated issues for clients and homeowners, knowing when to resolve directly and when to involve leadership.
• Coordinate and track operational workflows to ensure active bookings and client accounts are handled without gaps.
• Manage B2B relationships with corporate housing partners and external stakeholders.
• Maintain clear communication with the team and leadership, including status updates and proactive issue-flagging.
• Identify and improve operational processes as the company scales.

What You Bring

• Experience in corporate housing, hospitality, hotel management, property management, or a related field.
• Strong customer service skills with the ability to de-escalate and solve problems in real time.
• Prior experience leading/coordinating/mentoring a team (formal management a plus).
• Excellent written and verbal communication for professional correspondence with corporate clients and partners.
• High organization and strong follow-through.
• Comfortable working fully remote while staying closely connected with the team.
• A genuine service mindset and commitment to doing things right.

Preferred (Not Required)

• Background in corporate housing, extended-stay lodging, or relocation services.
• Experience with B2B clients/corporate accounts.
• Familiarity with CRM tools/operations platforms.
• Bachelor’s degree in business, hospitality, or related field (or demonstrated equivalent experience).

Compensation & Schedule

• $40,000–$45,000 starting salary (based on experience)
• Full-time
• Hours: 11:00am–7:00pm EST
• Fully remote (US-based)