Operations Analyst

Operations Analyst (Ash Wellness)

Play a key role in bridging Ash’s labs, support, and technical teams. You will manage day-to-day operations, support internal teams, and identify process improvements across stakeholders.

Key Missions

• Ensure daily management of Ash’s operational processes by learning the company’s systems and supporting teams.
• Become a subject-matter expert on Ash’s platform and products, staying up to date on changes that may impact clients.
• Develop and implement process improvement strategies where gaps are identified.

Responsibilities

• Own day-to-day process management and operational coordination.
• Support teams and coordinate with key stakeholders across the organization.
• Maintain strong documentation and follow escalation protocols.
• Handle effective interfacing with patients and clients with professionalism and empathy.

Requirements

• Problem-solver mindset: consider possible solutions before concluding.
• Self-sufficient: track outstanding tasks without direct supervision.
• Patient/end-user focus with empathy and thoughtful communication.
• Strong written communication, time management, and organizational skills.
• 1–3 years of experience, preferably in healthcare or a technical support role.
• Comfortable learning and using software/data tools (Ash systems, HelpScout, Zendesk, Google Suite, CRM).
• Ability to follow procedures meticulously, especially documentation and escalation protocols.

Nice-to-Haves

• Experience interfacing directly with patients and clients.
• Comfort working across multiple clients and projects seamlessly.