Operations Analyst

About the role

Join Ash Wellness as an Operations Analyst, where you will play a crucial role in bridging the gap between our labs, support, and technical teams. You will be responsible for day-to-day process management, supporting our teams, and devising strategies to improve processes. This position offers immense potential for growth and is positioned between key stakeholders across the organization. Key missions: Assurer la gestion quotidienne des processus opérationnels d'Ash, en apprenant à connaître les systèmes de l'entreprise et en soutenant les équipes.. Devenir un expert en la matière sur la plateforme et les produits d'Ash, en restant à jour sur les changements qui peuvent avoir un impact sur les clients.. Développer des stratégies d'amélioration des processus là où des lacunes sont identifiées, et mettre en œuvre de nouveaux processus si nécessaire. Profile: - Problem-solver. Thinks through possible solutions before jumping to conclusions - Self-sufficient. Able to track their own outstanding tasks without direct supervision - Comfortable and competent interfacing directly with patients and clients. Personable and enthusiastic, while maintaining professionalism and building trust - Empathetic and thoughtful with a patient and end-user focus - Willingness and ability to think beyond the immediate problem at hand to identify larger or more complex issues that may be affecting end-users - Nimble workstyle with ability to move between clients and projects seamlessly - Strong written communication, time management and organizational skills - 1-3 years experience, preferably in the healthcare industry or in technical support role - Experience using and learning basic software and data tools (Ash-built systems, HelpScout, Zendesk, Google Suite, CRM) - Ability to follow and maintain procedures diligently, especially documentation and escalation protocols