About the role

Role Overview

OpenStack Cloud Engineer (DevOps) working remotely to support customers and the internal CloudOps team. You’ll troubleshoot and resolve complex issues across Atmosphere (open-source cloud product) and related cloud infrastructure.

Responsibilities

Provide support to customers and the internal CloudOps team via phone, ticketing, and remote sessions
Investigate and resolve complex problems across Atmosphere products
Contribute to and maintain the knowledge base, sharing lessons learned with customers and internal teams
Own support cases in line with Service Level Agreements (SLAs) and manage expectations to ensure customer satisfaction

Requirements

Strong background in Linux and cloud technologies
OpenStack, Kubernetes, Helm, and Ansible experience (required)
Demonstrable understanding of cloud architecture and principles
Proficiency in Kubernetes and Ceph (or other storage platforms)
Strong customer service and professional communication skills
Ability to work independently with minimal direction
Bachelor’s degree in CS/IT (or related) or equivalent experience
Background check required

Bonus / Preferred

Experience with Atmosphere
Prometheus, Python, SRE, and Infrastructure as Code
OpenStack-focused cloud services experience
Relevant certifications (e.g., Certified OpenStack Administrator, Certified Kubernetes Administrator)
Familiarity with ML2/OVS or OVN
Networking protocols, network virtualization, and networking principles

Remote & Timezone

Remote role with a preference for candidates available during Americas timezones.

About Vexxhost

Vexxhost operates in the cloud and infrastructure space, providing public and private cloud services through its open-source platform Atmosphere. The team supports customers and maintains critical cloud infrastructure, with a strong focus on OpenStack-based operations and DevOps/CloudOps practices.

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