About the role

Role Overview

VySystems is seeking a Node.js Developer to design, develop, test, and support serverless applications for an AWS-based contact center platform. The work centers on building AWS Lambda functions that integrate with Amazon Connect, Amazon Lex, APIs, and CRM/backend systems to deliver IVR and self-service experiences.

Responsibilities

Design, develop, and maintain Node.js applications running on AWS Lambda
Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex
Develop integrations between contact center platforms and enterprise systems (APIs, databases, CRM, third parties)
Create reusable Lambda services for authentication, routing, customer identification, case management, and self-service transactions
Develop RESTful APIs and event-driven architectures using AWS services
Implement secure coding practices (encryption, authentication, authorization, data protection)
Participate in CI/CD pipeline development and deployment automation using GitHub and AWS DevOps services
Troubleshoot production issues and optimize performance, scalability, and reliability
Collaborate with solution architects, contact center engineers, QA, and business stakeholders
Create automated unit, integration, and regression tests for serverless applications
Produce technical documentation, deployment procedures, and operational runbooks

Required Qualifications

Bachelor’s degree in Computer Science/IT/Engineering or equivalent experience
3+ years of Node.js development experience
2+ years hands-on AWS development experience
Experience developing and deploying AWS Lambda functions
Experience with Amazon Connect and/or Amazon Lex
Strong knowledge of REST APIs, JSON, and microservices architectures
Experience with AWS services: API Gateway, DynamoDB, S3, CloudWatch, IAM, SNS, SQS, EventBridge
Experience with Git and GitHub for source control and CI/CD
Strong debugging/troubleshooting and performance optimization skills
Understanding of secure software development and cloud security principles

Nice-to-haves

Not specified in the posting

About VySystems

VySystems is a technology services company building software solutions for enterprise customers. In this role, it is focused on AWS-based contact center platforms, delivering secure, scalable serverless applications that support customer interactions.