Node.js Backend Developer (AWS)

Role overview

Brillio is hiring a Node.js Backend Developer (AWS) to work as a consultant within the DE team. You’ll design and implement serverless applications for an AWS-based contact center platform, helping deliver secure, scalable, and intelligent IVR and self-service experiences.

Responsibilities

• Design, develop, test, and support Node.js applications running on AWS Lambda
• Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex
• Create integrations between contact center platforms and enterprise systems (APIs, databases, CRM, third-party APIs)
• Develop reusable Lambda services for authentication, routing, customer identification, case management, and self-service transactions
• Implement RESTful APIs and event-driven architectures using AWS services
• Apply secure coding practices (encryption, authentication, authorization, data protection)
• Work on CI/CD pipeline development and deployment automation using GitHub and AWS DevOps services
• Troubleshoot production issues and improve performance, scalability, and reliability
• Collaborate with architects, contact center engineers, QA, and business stakeholders
• Create unit/integration/regression tests and maintain technical documentation/runbooks

Requirements

• 3+ years of Node.js development experience
• 2+ years of hands-on AWS development experience
• Experience developing and deploying AWS Lambda functions
• Experience with Amazon Connect and/or Amazon Lex
• Strong knowledge of REST APIs, JSON, and microservices architectures
• Experience with AWS services including: API Gateway, DynamoDB, S3, CloudWatch, IAM, SNS, SQS, EventBridge
• Proficiency with Git/GitHub for source control and CI/CD
• Strong debugging/troubleshooting and performance optimization skills
• Understanding of secure software development and cloud security principles
• Bachelor’s degree (Computer Science/IT/Engineering) or equivalent experience

Preferred qualifications

• Experience building contact center IVR solutions
• Experience with conversational AI/chatbots
• Experience integrating with CRM platforms