About the role

Role Overview

You will design, develop, and implement NICE CXone (or NICE inContact) solutions for a major enterprise transformation. This is a fully remote, long-term contract role with EST/CST schedule preference (Detroit Metro/Dearborn, MI is a plus).

Responsibilities

Design, develop, and implement NICE CXone or NICE inContact solutions
Build and maintain IVR call flows and routing logic
Integrate NICE with backend systems and APIs using REST/SOAP
Support migrations from Cisco contact center systems to NICE
Troubleshoot and optimize contact center workflows within NICE environments
Collaborate with cross-functional teams (infrastructure, product, and business stakeholders)
Develop and promote best practices and standards for NICE development

Required Qualifications

Hands-on experience with NICE CXone/inContact
Strong knowledge of contact center technologies and call flow development
IVR design/scripting and integration experience
Proficiency with API/backend integrations (REST/SOAP)
Experience in enterprise / large-scale environments
Strong troubleshooting and debugging skills in NICE environments

Nice to Have

Experience migrating from Cisco to NICE
Familiarity with NICE scripting languages
Experience with workforce optimization (WFO) tools in NICE
Background in financial services or other large enterprise settings
Proximity to Dearborn/Detroit for team alignment

Logistics

Remote (EST/CST hours)
Contract (long-term potential)

About Largeton Group

Largeton Group is a services organization supporting enterprise technology delivery, including contract-based staffing for large-scale digital and transformation initiatives. The role focuses on contact center platform implementation and integration using NICE CXone/inContact.

NICE Developer

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