National Account Manager - The Home Depot

Role Overview

National Account Manager (The Home Depot) at American Bath Group (ABG). This is a remote role that must be based in the Atlanta area, with ~15%–20% travel. You will be an individual-contributor leader owning the relationship with The Home Depot and shifting the account from maintenance to sustained growth.

Responsibilities

• Act as the primary customer leader for The Home Depot account.
• Lead merchant relationship management and drive annual planning, assortment, and placement discussions.
• Run business reviews, forecasting, and service escalation; ensure coordinated follow-through.
• Identify and create new in-store opportunities, including those outside standard planning windows.
• Strengthen ABG’s physical-store presence by improving expansion pipeline quality and consistency.
• Improve the quality and consistency of customer communication.
• Establish an operating rhythm across planning, forecasting, service performance, and customer reviews.
• Influence cross-functional internal partners (e.g., supply chain, finance, marketing, field operations, retail media, and business-unit partners) without relying on formal authority.
• Balance revenue and distribution growth with sound account economics and dependable execution.

Success in Year One (Outcomes)

• Establish clear internal/external ownership of the customer relationship.
• Improve year-over-year in-store performance and execute the agreed account plan.
• Deliver measurable growth in assortment and store distribution beyond existing initiatives.
• Build a proactive pipeline of new opportunities outside line-review cycles.
• Maintain strong service performance via earlier issue identification and clear communication.
• Build consistent cadence for forecasting, annual planning, reviews, escalation, and performance management.

Requirements

• Demonstrated ability to own a national retail account relationship and drive growth.
• Ability to influence multiple internal functions without formal authority.
• Strong capability to create opportunities beyond the formal planning cycle.

Nice-to-Haves

• Experience coordinating across functions such as supply chain, finance, marketing, retail media, and field execution.