About the role

Role overview

As a Mid-Market Customer Success Manager at Nabla, you will be the primary point of contact for mid-market accounts. Your goal is to drive product adoption, retention, and growth, while feeding customer insights back to the product team.

Responsibilities

Build and maintain strong relationships with key mid-market business accounts, understand their needs, and maximize the impact of Nabla’s product.
Lead the onboarding/integration process for new clients to ensure a smooth transition and rapid product adoption.
Partner with Sales to identify and secure expansion opportunities within existing accounts.
Collaborate with the Product team to help shape the product roadmap based on customer feedback.

Requirements

Experience in customer success/account management (mid-market focus).
Ability to drive onboarding and adoption to improve retention and growth.
Strong customer-facing communication and relationship management.

Nice-to-haves

Familiarity with healthcare/healthcare technology contexts.
Experience working closely with product teams to translate customer feedback into roadmap priorities.

About Nabla

Nabla is a company building an AI assistant for healthcare. The product helps healthcare organizations by enabling better usage of AI in clinical and operational workflows. Nabla focuses on delivering value through adoption, customer success, and feedback-driven product development.